{"id":13228,"date":"2021-03-04T13:17:48","date_gmt":"2021-03-04T13:17:48","guid":{"rendered":"https:\/\/www.artemis.st\/order-process\/"},"modified":"2026-10-23T08:23:10","modified_gmt":"2026-10-23T08:23:10","slug":"order-process","status":"publish","type":"page","link":"https:\/\/www.artemis.st\/en\/order-process\/","title":{"rendered":"Shipping and Payment"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Shipping costs<\/h2>\n\n<p class=\"wp-block-paragraph\">We ship to Austria and Germany through our shipping partner, DPD.<\/p>\n\n<h3 class=\"wp-block-heading\">Shipping to Switzerland \ud83c\udde8\ud83c\udded<\/h3>\n\n<p class=\"wp-block-paragraph\">Would you like to order our products to Switzerland? We&#8217;d be happy to! <\/p>\n\n<p class=\"wp-block-paragraph\">Since special shipping conditions apply to deliveries to Switzerland and additional costs, such as customs duties and import taxes, may apply, shipping is available upon individual request.<\/p>\n\n<p class=\"wp-block-paragraph\">Please contact us and send us your order by email. We&#8217;ll be happy to provide you with information about shipping costs and the applicable import regulations. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Please send inquiries to:<\/strong> brigittehaas@artemis.st<\/p>\n\n<p class=\"wp-block-paragraph\">We look forward to hearing from you!<\/p>\n\n<p class=\"wp-block-paragraph\">Here you will find an overview of the shipping costs:<\/p>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure class=\"wp-block-table is-style-regular\"><table><tbody><tr><td><strong>Country<\/strong><\/td><td><strong>Shipping costs<\/strong><\/td><td><strong>free shipping from<\/strong><\/td><\/tr><tr><td>Austria<\/td><td>5,90 \u20ac (incl. VAT)<\/td><td>80 \u20ac order value<\/td><\/tr><tr><td>Germany<\/td><td>12,50 \u20ac (incl. VAT)<\/td><td>150 \u20ac order value<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>EU<\/strong><\/td><td><strong>Shipping costs<\/strong><\/td><\/tr><tr><td>Belgium<\/td><td>9,82 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Italy<\/td><td>16,06 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Croatia<\/td><td>16,06 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Luxembourg<\/td><td>9,82 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Netherlands<\/td><td>9,82 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Slovakia<\/td><td>9,82 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Slovenia<\/td><td>9,82 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Czech Republic<\/td><td>9,82 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Hungary<\/td><td>9,82 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Bulgaria<\/td><td>21,60 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Denmark<\/td><td>9,82 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Estonia<\/td><td>21,60 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Finland  <\/td><td>16,06 \u20ac (incl. VAT)<\/td><\/tr><tr><td>France<\/td><td>16,06 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Greece<\/td><td>21,60 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Ireland<\/td><td>28,11 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Latvia<\/td><td>21,60 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Lithuania<\/td><td>21,60 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Poland<\/td><td>16,06 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Portugal<\/td><td>21,60 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Romania<\/td><td>21,60 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Sweden<\/td><td>17,72 \u20ac(incl.VAT)<\/td><\/tr><tr><td>Spain<\/td><td>21,60 \u20ac(incl.VAT)<\/td><\/tr><tr><td><strong>Non-EU countries<\/strong><\/td><td><\/td><\/tr><tr><td>Liechtenstein<\/td><td>11,68 \u20ac (excl. VAT)<\/td><\/tr><tr><td>Serbia<\/td><td>30,76 \u20ac (excl. VAT)<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\">Usual delivery times:<\/h2>\n\n<p class=\"wp-block-paragraph\">Austria and Germany: approx. 1 to 6 working days<\/p>\n\n<p class=\"wp-block-paragraph\">EU (excluding Cyprus), Switzerland, Liechtenstein, Iceland, San Marino: approx. 2 to 6 business days<br\/>Cyprus: 8\u201321 business days<br\/>All other countries: Delivery time depends on the local postal services (approx. 8\u201321 business days).<\/p>\n\n<p class=\"wp-block-paragraph\">Deliveries abroad may be subject to customs duties, taxes and fees which are not included in the total price shown.<\/p>\n\n<h2 class=\"wp-block-heading\">Means of payment offered<\/h2>\n\n<p class=\"wp-block-paragraph\">We currently offer 2 payment methods. Paypal and prepayment by bank transfer. If you do not have Paypal, you can pay by credit card and select paypal.  <\/p>\n\n<h3 class=\"wp-block-heading\">Paypal<\/h3>\n\n<p class=\"wp-block-paragraph\">A PayPal account is required for payment with PayPal.<br\/>After you have clicked on &#8220;Order now for a fee&#8221; in the shopping cart, you will be redirected to Paypal. You will be asked to enter your Paypal access data (e-mail address, password) and confirm the transaction. After successful payment you will be redirected back to ARTEMIS.<br\/>Payment via Paypal may incur fees &#8211; these will be borne by ARTEMIS. So there are no costs for you.<br\/>When your payment has been successfully completed, you will be redirected to<br\/>ARTEMIS will redirect you to a &#8220;Thank you&#8221; order confirmation page. Only then will the order actually be received by ARTEMIS. If you still have questions, please visit the Paypal Help Center.     <\/p>\n\n<h3 class=\"wp-block-heading\">Prepayment<\/h3>\n\n<p class=\"wp-block-paragraph\">The order confirmation incl. our bank details you will receive<br\/>immediately after your order by e-mail. Please transfer the amount using the order number given so that we can clearly allocate your payment. As soon as the payment has been credited to our account and has been allocated to your order, your order will be processed and the items will be sent by post.<br\/>Please note that the payment method prepayment can lead to longer delivery times than other payment methods: The order will be processed and shipped as soon as the payment has been received on the ARTEMIS bank account. It can therefore take between 4 and 15 days to send the parcel. We thank you for your understanding and ask you to transfer the amount quickly so that we can send you your package as soon as possible! If we do not receive payment within 2 months of your order, we will cancel your order. Please note: For transfers from a country outside the EU, you must bear any additional costs for the transfer yourself to ensure that we receive the correct amount.       <\/p>\n\n<p class=\"wp-block-paragraph\">Production downtimes may occur due to production risks. We therefore ask for your understanding that, in exceptional cases, ordered goods may not be available. Of course we will inform you by e-mail.  <\/p>\n\n<h2 class=\"wp-block-heading\">Contact us<\/h2>\n\n<p class=\"wp-block-paragraph\">If you have any further questions, please contact <a href=\"mailto:brigittehaas@artemis.st\" target=\"_blank\" rel=\"noreferrer noopener\">brigittehaas@artemis.st<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping costs We ship to Austria and Germany through our shipping partner, DPD. Shipping to Switzerland \ud83c\udde8\ud83c\udded Would you like to order our products to Switzerland? We&#8217;d be happy to! Since special shipping conditions apply to deliveries to Switzerland and additional costs, such as customs duties and import taxes, may apply, shipping is available upon [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-13228","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping and Payment - Artemis<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.artemis.st\/en\/order-process\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping and Payment - Artemis\" \/>\n<meta property=\"og:description\" content=\"Shipping costs We ship to Austria and Germany through our shipping partner, DPD. 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Shipping to Switzerland \ud83c\udde8\ud83c\udded Would you like to order our products to Switzerland? We&#8217;d be happy to! 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Shipping to Switzerland \ud83c\udde8\ud83c\udded Would you like to order our products to Switzerland? We&#8217;d be happy to! Since special shipping conditions apply to deliveries to Switzerland and additional costs, such as customs duties and import taxes, may apply, shipping is available upon&hellip;","_links":{"self":[{"href":"https:\/\/www.artemis.st\/en\/wp-json\/wp\/v2\/pages\/13228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.artemis.st\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.artemis.st\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.artemis.st\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.artemis.st\/en\/wp-json\/wp\/v2\/comments?post=13228"}],"version-history":[{"count":5,"href":"https:\/\/www.artemis.st\/en\/wp-json\/wp\/v2\/pages\/13228\/revisions"}],"predecessor-version":[{"id":17258,"href":"https:\/\/www.artemis.st\/en\/wp-json\/wp\/v2\/pages\/13228\/revisions\/17258"}],"wp:attachment":[{"href":"https:\/\/www.artemis.st\/en\/wp-json\/wp\/v2\/media?parent=13228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}